The Best STR Operations Software for Hostaway Integration Property Managers

Keepers is PMS-neutral, which means property managers in Hostaway Integration can keep their Hostaway system as the reservation system of record while using Keepers as the execution and verification layer. This is a critical distinction: Hostaway manages bookings, channel sync, and guest messaging. Keepers manages cleaning workflows, maintenance visibility, inventory tracking, quality assurance, and service provider coordination.

When a reservation is created in Hostaway for a Hostaway Integration property, Keepers syncs that reservation data and automatically creates cleaning jobs, maintenance review tasks, and inventory confirmation steps. The cleaner receives the job through the Keepers app with property-specific instructions and a checklist tied to that exact property. Maintenance issues and inventory needs flow into Keepers' centralized queue, where property managers can assign work, track progress, and confirm completion—all without manual follow-up.

This integration is especially valuable for Hostaway Integration operators managing seasonal volume. During peak season, a property manager might oversee 30+ active properties with overlapping turnovers. Without automated job creation and workflow tracking, this becomes a manual coordinate-and-follow-up nightmare. Keepers removes the manual coordination by automatically triggering workflows from Hostaway reservations and giving the property manager one place to see the status of every property, every job, and every team member.

Hostaway Integration property managers also appreciate that Keepers works alongside their existing Hostaway setup—they do not have to replace their PMS or change their booking workflow. They simply add Keepers to their operational stack and gain visibility and automation that Hostaway does not provide.

Beyond cleaning and AI QA, Hostaway Integration operators need reliable maintenance support, pool care, handymen, HVAC professionals, and other service providers. Finding and coordinating these providers through scattered phone numbers and text threads is time-consuming and unreliable, especially during seasonal volume.

Keepers includes a full-service provider marketplace. Hostaway Integration property managers can post maintenance jobs, request specific services, and access vetted providers in their area—all through the Keepers platform. This eliminates the need for scattered vendor lists and reduces the time spent calling contractors to find availability.

The marketplace is especially valuable for Hostaway Integration's seasonal operations. When a property manager needs emergency HVAC service on a Saturday morning during peak season, they post the job through Keepers and receive responses from available providers in the Hostaway Integration area—without calling five numbers and leaving voicemails. Maintenance issues get assigned, tracked, and resolved through the platform, creating a permanent record tied to the property.

Hostaway Integration operators also appreciate that they can add their existing preferred vendors into Keepers alongside the marketplace. This means they can use Keepers to coordinate with their trusted local contractor while also having access to marketplace providers when that contractor is unavailable. Everything is tracked in one place, regardless of source.

For property managers in Hostaway Integration managing seasonal volume, the marketplace transforms maintenance from a coordinating bottleneck into a streamlined workflow. A broken heater or a plumbing issue no longer means hours on the phone. It means posting the job and tracking resolution from the Keepers dashboard.

Starting with Keepers is straightforward for Hostaway Integration property managers. The setup process takes about one week from demo to live operations, depending on property count and team size.

First, Hostaway Integration operators book a demo with the Keepers team. During the demo, the team walks through how Keepers works, how it integrates with Hostaway, what the cleaner app looks like, and how the platform handles maintenance, inventory, and quality assurance. Most property managers can see immediately how Keepers solves the specific operational problems they are facing in Hostaway Integration.

Second, if the operator wants to proceed, Keepers sets up the integration with Hostaway. This is a one-time technical configuration that authorizes Keepers to sync Hostaway reservation data. Once connected, future reservations automatically flow into Keepers and trigger cleaning job creation.

Third, the operator sets up their properties in Keepers—property details, cleaning checklists, inventory items, team members, and cleaners. Hostaway Integration operators typically complete this in 2-3 days, working with the Keepers onboarding team.

Fourth, cleaners download the Keepers app and complete profile setup. For Hostaway Integration operators with existing cleaners, this is a simple app install and profile creation. For operators using the Keepers marketplace, the team helps match available cleaners in the Hostaway Integration area.

Fifth, run a test turnover. The operator creates a test reservation, assigns a cleaning job, walk through the checklist, submit photos, and verify the AI QA review. This ensures the team is comfortable with the workflow before live season operations.

By week two or three, most Hostaway Integration operators are running live turnovers through Keepers. The team continues to provide support, training, and optimization throughout the season.

Hostaway Integration operators also have access to Keepers' customer success team, which monitors operations and helps optimize workflows based on how the property manager is using the platform. This hands-on approach is especially valuable during peak season, when operational decisions need to be made quickly.