Keepers + Hostaway Integration for Grand Rapids, MI STR Operators

Keepers is built to be PMS-neutral, meaning it keeps Hostaway as your system of record for reservations while adding a complete operations and verification layer on top. Here is how Grand Rapids property managers experience the integration: A guest books through Airbnb or VRBO in Hostaway. Keepers automatically receives that reservation and creates a turnover job 24 hours before check-out. The system assigns the job to a cleaner based on property location, previous assignments, and availability. The cleaner receives the job notification with property-specific cleaning checklists, expected checkout time, turnover deadline, and any special guest notes. The cleaner completes the checklist step-by-step, submits required before-and-after photos, and reports any maintenance issues discovered during cleaning. Keepers AI Quality Assurance reviews the submitted photos automatically, detecting hair, dust, dirty surfaces, misplaced items, or other visible issues that would delay guest arrival or create complaints. If issues are flagged, the system notifies the operator and the cleaner, who can correct problems while there is still time before check-in. Once cleaning is verified as complete, the property moves through inventory and maintenance checks. Supply restocking is confirmed, any open maintenance issues are cleared or escalated, and the property receives a Verified Guest Ready status. The operator sees this status in their Keepers dashboard and receives confirmation that the property is actually ready, not just that someone claimed to finish. For Grand Rapids property managers running 10, 20, or 50+ properties, this workflow repeats automatically across all properties every single day—removing manual coordination and creating accountability at every step. Hostaway continues to manage reservations, channels, and guest communications; Keepers manages the operational execution and verification that determines whether each guest actually has a guest-ready property on arrival.

Beyond cleaning, Grand Rapids property managers need reliable access to maintenance, plumbing, electrical, HVAC, pool service, and specialty providers. In a competitive rental market, a broken air conditioner or a plumbing issue hours before guest arrival can destroy revenue and guest satisfaction. Keepers provides a built-in service provider marketplace of vetted professionals serving Grand Rapids and the greater Michigan market. When a maintenance issue is identified—either by a cleaner during turnover or by an operator during property checks—Keepers can automatically route the job to available service providers in the Grand Rapids area. A leaking kitchen faucet gets assigned to a plumber. An HVAC malfunction gets routed to an HVAC professional. A pool issue gets assigned to a pool service company. Service providers receive the job through the Keepers app with full property details, issue description, photo evidence, and required completion timeline. They accept the job, confirm availability, and complete the work while the operator tracks progress in real-time. This is dramatically faster than calling three plumbers, waiting for callbacks, and hoping someone is available. For Grand Rapids property managers managing multiple properties, the marketplace eliminates the time spent building and managing a personal provider network. It also provides access to pre-vetted professionals who understand STR operations and same-day emergency response requirements. The marketplace is optional—operators can continue using their existing providers and manage them inside Keepers—but many Grand Rapids operators find that marketplace access accelerates their ability to handle maintenance emergencies without disrupting guest experiences.

Implementing Keepers in Grand Rapids is straightforward. First, Keepers connects to your existing Hostaway account—no data migration, no switching systems. Hostaway remains your PMS; Keepers adds the operations layer on top. Your Hostaway reservations automatically sync to Keepers, triggering turnover workflows for each property. Second, you set up your properties in Keepers, defining property-specific cleaning checklists, supply requirements, maintenance standards, and team assignments. These checklists become the cleaning standards for every turnover. Third, you add your cleaners or connect with the Keepers marketplace. If you have existing cleaners, you add them as team members in Keepers and they receive jobs through the mobile app. If you prefer marketplace access, Keepers connects you with vetted cleaners serving Grand Rapids who accept jobs that fit their schedule and area. Fourth, you define your service provider coverage. You can add existing maintenance providers as team members or request quotes from the Keepers marketplace for plumbing, electrical, HVAC, and other critical services. Fifth, you launch operations. Keepers automatically creates cleaning jobs from Hostaway reservations, assigns them to your team, tracks completion, collects photo evidence, verifies guest readiness with AI, flags issues, creates maintenance tasks, and maintains a complete property readiness record for every turnover. Grand Rapids property managers typically see the first operational improvement within the first week—cleaners complete jobs faster because the app provides clear checklists and timelines, the operator spends less time chasing updates through texts, and issues are documented instead of forgotten. After 30 days, Grand Rapids operators report measurable improvements: reduced turnover time, fewer guest readiness surprises, and significantly more operational confidence. Keepers offers a demo specifically for Grand Rapids operators and existing Hostaway users, walking through how the integration works for your specific property types and team structure. Many Grand Rapids property managers choose to start with one property or a small portfolio to experience the operational improvement before rolling out across their full portfolio.