Keepers + Hostaway: The Complete STR Operations Layer Your PMS Doesn't Provide

The Keepers-Hostaway integration works automatically. When a guest checks out in Hostaway, Keepers receives the reservation data and triggers your turnover workflows without requiring manual intervention.

Here is the automated sequence: A guest checks out of a property. Hostaway updates the property status. Keepers receives the checkout signal and automatically creates a cleaning job linked to the property and the next guest arrival. The cleaning job is assigned to your preferred cleaner or matched to available providers in the Keepers marketplace. The cleaner receives the job with all critical details: the property address, the next check-in time, the property-specific cleaning checklist, any special notes from the guest or owner, and the deadline to complete the job.

While cleaning is in progress, Keepers tracks the job status in real time. When the cleaner arrives at the property, they confirm arrival. When they complete the job, they submit photo documentation, confirm checklist completion, and report any maintenance issues discovered during cleaning. Keepers automatically routes maintenance issues found during cleaning to your maintenance workflow. Inventory restocking is confirmed as part of the cleaning checklist, giving you real-time visibility into supply status.

Once the cleaner submits completion photos, Keepers AI Quality Assurance automatically reviews the images to detect visible cleaning issues—hair, debris, dirt, unmade beds, missing items, or damage. If issues are flagged, the cleaner is notified of corrections needed and submits new photos until the property passes quality verification. Once verified guest-ready, the property is automatically marked ready in your operations view.

Throughout this entire workflow, your Hostaway reservation data remains the source of truth for booking information, guest details, and channel management. Keepers handles the operational execution that Hostaway doesn't track. The result: same-day turnovers run predictably, quality is verified before guest arrival, and your team coordinates through one operations system instead of scattered messages.

Hostaway does not track maintenance. When a guest reports a broken appliance, a property manager discovers a plumbing issue, or a cleaner finds damaged furniture during turnover, there is no maintenance workflow in Hostaway to manage that issue. Property managers typically handle maintenance through email threads, phone calls, or separate maintenance software.

Keepers provides complete maintenance visibility integrated into your Hostaway operations. When maintenance issues are reported—by guests, cleaners, managers, or owners—they are captured in a structured maintenance workflow. Each issue is linked to the specific property, assigned to a service provider, tracked through resolution, and documented with before-and-after photos and completion confirmation.

During cleaning turnovers driven by your Hostaway reservations, cleaners often discover maintenance issues for the first time. A towel rack is loose, a shower door is cracked, a door lock is sticking, or an appliance is making unusual noises. In traditional workflows, the cleaner texts the property manager about the issue, the message might get lost, and the problem remains unresolved for weeks. With Keepers-Hostaway integration, cleaners report issues directly through the cleaning workflow. Keepers automatically routes the maintenance issue to your maintenance queue, links it to the property record, and can immediately dispatch a service provider if urgent.

Keepers marketplace includes vetted maintenance providers, handymen, plumbers, electricians, HVAC professionals, and other service companies in your market. When a maintenance issue is reported, you can instantly assign it to an available provider, track response time, monitor progress, and confirm completion—all without leaving your operations view. Critical maintenance issues can be resolved before the next guest arrives, preventing guest complaints and protecting your property portfolio.

For property managers using Hostaway across multiple properties, maintenance visibility becomes increasingly valuable. You no longer lose track of open issues across your portfolio. You have a centralized record of every reported problem, who is assigned, what stage the repair is in, and what has been resolved. This prevents the operational failure where a maintenance issue reported weeks ago is forgotten and never addressed until it escalates into a guest complaint.

Hostaway handles guest messaging through the OTA platforms and direct booking channels. But Hostaway does not consolidate team communication. Property managers using Hostaway typically manage team coordination through group texts, WhatsApp threads, email, and Slack—creating a fragmented communication environment where important operational updates get lost, context is scattered, and there is no searchable record of operational decisions.

Keepers provides property-linked team communication so every conversation about an operational issue is attached to the property and the task it relates to. Instead of a general group chat where the cleaner reports an issue, the property manager asks a clarifying question, someone else responds, and everyone struggles to find the conversation thread, Keepers threads every message to the specific property and the specific problem.

When a cleaner using the Keepers-Hostaway workflow discovers a maintenance issue during turnover, they report it directly through the property record. The maintenance team sees it immediately in the context of that property. When the service provider assigned to fix it sends a status update, it appears in the same property thread. When the issue is resolved, the documentation is permanently linked to the property record. Future reference to that property's maintenance history shows exactly what issues occurred, when they were reported, who fixed them, and when they were resolved.

Guest communication in Keepers connects to property operations. If a guest messages about a specific concern—a broken item, a missing supply, a maintenance request—that message is visible in the property operations view alongside cleaning status, maintenance tasks, and inventory levels. This gives your team full context to solve the guest's problem: Is the issue something the cleaner can fix during the next turnover? Is it something the maintenance provider needs to handle urgently? Can it be resolved with an inventory restock? All that context is immediately visible because guest communication is linked to property operations.

For property managers managing multiple properties through Hostaway, consolidated team communication is transformative. Your team no longer wastes time searching through multiple chat threads to understand what happened at a property. All operational communication lives in one place, organized by property, searchable, and permanent. This reduces miscommunication, speeds problem resolution, and creates accountability because every decision and action has a documented record.